The Daily News reports that within a day of the December attack on then-fashion student Taj Patterson that left him with a broken eye socket and blind in one eye, the NYPD had marked the case a misdemeanor assault and labeled the case closed, with no arrests made. Patterson was walking home along Flushing Avenue early in the morning when a group of men pounced on him, according to prosecutors. Five men accused him of damaging cars in the area and surrounded him, then were joined by another 10 people, and when Patterson tried to flee, they held him down and kicked and punched him, prosecutors allege. The pummeling only ceased when a bus driver pulled over and started to take photos.
But there is a summary of the findings here. He flips the case saying why people demonstrated such bravery without having any training for the same: The case is not yet available to the public. Video interviews with hotel staff and senior executives, combined with security footage of the attack, create a documentary-like account of events that took place over the course of 59 hours.
Underlying this framework is a central conundrum: Why did the Taj employees stay at their posts, jeopardizing their safety in order to save hotel guests?
And is this level of loyalty and dedication something that can be replicated and scaled elsewhere? Employees who have demonstrated outstanding service are selected for inclusion in the Managing Directors Club and recognized across the organization.
But interviews with senior management demonstrate how seriously the task of building a customer-centric culture and value system is taken at the Taj and its parent company, Indian Hotels. Would be great to read the full case whenever it is made public.
Also read some of the comments made at the end of the case. Terrific stuff from Ratan Tata and his entire team.9B13C TAJ HOTELS: BUILDING SUSTAINABLE LIVELIHOODS Garima Sharma and David G. Hyatt wrote this case solely to provide material for class discussion.
The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The Supreme Court today directed that status quo be maintained with regard to New Delhi Municipal Council's auctioning process of the iconic Taj Mansingh Hotel in New Delhi, run by Indian Hotels.
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Shop with confidence. R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company.
As a result, a committee was now . Recognized as global leaders, Taj Hotels Resorts and Palaces, has forged rewarding relationships with partners, at each of our 98 hotels across the world.
Be it individual owners or institutional developers, with our partners, we have created iconic hotels and delivered value to them. 1. Case synopsis/overview – / word – finishing should introduce to the next chapter This case study (Delong and Vijayaragavan, ) embodies the extensive change management took place in Taj Hotel Group; India’s pioneer in hotel and hospitality industry during the time period of late s.